Privacy Policy

Last updated: 3 September 2026

This policy explains how Kingdom Locksmith Ltd handles personal information provided through this site or generated when someone uses it to enquire or call.

Who is responsible for the information

Kingdom Locksmith Ltd, company number 11009355, is responsible for the handling described in this policy. Questions or requests can be sent to support@kingdomlocksmith.co.uk.

Information we handle

• Enquiry information: details submitted through the on-page contact form, such as name, contact details, location and the content of the enquiry.
• Call information: the number used to call, calling number where available, date, time, duration, routing information and information produced while the call is handled.
• Attribution and visit information: referral and landing-page details, campaign parameters, click identifiers, pages or interactions connected with an enquiry, and browser or device information.
• Paid-click fraud information: IP address, device and browser characteristics, campaign and referral details, and page and interaction or session signals processed after advertising consent for invalid-traffic detection.
• Consent information: optional analytics and advertising choices saved through the consent controls.
• Service records: communications and records created while responding to an enquiry or providing a requested service.

Enquiries on this site use its on-page contact form, and information submitted there is covered by this privacy policy.

How we use the information

• to receive, route and respond to enquiries and calls;
• to arrange and provide requested services and maintain related records;
• to operate, secure and troubleshoot the site and its contact routes;
• to understand which visit or campaign generated a call or enquiry;
• to measure site use through Google analytics when the relevant consent has been given; and
• to detect invalid and fraudulent paid-ad traffic through ClickCease/CHEQ when advertising consent has been given;
• to perform Google advertising measurement or related functions when the relevant advertising consent has been given.

Corem8 visit handling

Before marketing consent is available, Corem8 records one minimum anonymous arrival without persistent browser identity, page URL, referral, campaign, contact, IP-address or user-agent fields. If a stored marketing grant already applies, Corem8 records the visit directly with full attribution. If marketing is granted after the minimum row was recorded on that page, the same row is upgraded rather than a second visit being counted.

Rejecting marketing or using Global Privacy Control (GPC) prevents persistent Corem8 visitor identity, campaign attribution, heartbeat and interaction tracking. Minimum anonymous rows that never become linked to a visitor or lead fall under Corem8's existing unlinked-session retention process. This describes the selected operating behavior and is not a statement that the processing is legally exempt from applicable requirements.

CallTrackingMetrics and attribution

This site uses CallTrackingMetrics (CTM) for dynamic telephone-number display, call routing and attribution. CTM operates as soon as the site is visited and continues to operate where no consent-banner choice has been made or Reject All has been selected. It may receive visit, referral, device, telephone and call-event information needed for those functions.

Kingdom Locksmith Ltd classifies CTM's associated storage as operational for number routing and attribution. This records the owner's classification; it does not state that the storage is legally exempt from consent requirements.

Site attribution information expires no more than 30 days after its original capture. The period is non-sliding: ordinary page views, return visits and rewrites do not restart or renew it.

Google services and consent

Google Consent Mode defaults analytics and advertising consent to denied. Google analytics and advertising technologies are optional and consent-gated: analytics processing is enabled only after analytics consent, and advertising storage or processing is enabled only after advertising consent. No choice and Reject All leave those optional permissions denied. A visitor can review or change optional choices through the site's cookie settings.

ClickCease/CHEQ paid-click fraud monitoring

When advertising consent is granted, this site uses ClickCease/CHEQ to detect invalid and fraudulent paid-ad traffic. The service may process IP address, device and browser characteristics, campaign and referral details, and page and interaction or session signals, including device-fingerprinting and masked session-recording information. No choice, Reject All, an advertising-off preference or Global Privacy Control (GPC) keeps it off. If advertising consent is withdrawn after it has loaded, the page is reloaded so the running recorder stops and stays off.

Call recording

Calls may be recorded where call recording is enabled for the relevant line or call flow. Where a call is recorded, information about recording is provided in the call experience. Recordings, if created, may be used to review the enquiry, support service quality, resolve disputes, train authorised personnel, and protect customers and the business.

Who receives information

Information may be handled by suppliers that provide website hosting, form delivery, communications, customer-management, telephone routing, call attribution and related technical support. CTM receives information for the call-routing and attribution functions described above. Google receives analytics or advertising information only when the relevant optional consent permits the applicable technology to operate. CHEQ acts as a processor for the ClickCease paid-click fraud-monitoring purpose described above and receives the applicable fraud-analysis information only after advertising consent. Information may also be disclosed when responding to a binding request or when needed to establish, exercise or defend a claim.

How long information is kept

Information is kept for periods selected according to its purpose, including handling enquiries, providing services, maintaining business and accounting records, security, and resolving disputes. Attribution information stored on the site uses the 30-day non-sliding period described above. Optional Google and ClickCease/CHEQ data is subject to the configured retention settings and applicable supplier terms for the relevant service. Call recordings, where created, are retained only for as long as needed for the applicable call-handling, service-quality, dispute or legal purpose.

Information security

Kingdom Locksmith Ltd and its suppliers use technical and organisational controls intended to limit unauthorised access, loss, alteration or disclosure. Access is limited according to operational need.

Privacy requests and complaints

You can ask about personal information connected with you or request access, correction, deletion, restriction, objection or portability where the relevant right applies. Optional consent can be withdrawn through cookie settings. To make a request or raise a concern, email support@kingdomlocksmith.co.uk. You can also contact the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy when the site's information handling or suppliers change. The date above identifies the latest version.

Contact

Kingdom Locksmith Ltd (company no. 11009355) Email: support@kingdomlocksmith.co.uk