Welcome To Kingdom Locksmith
Privacy Policy
Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Last Updated: November 27, 2025
Data Protection
We use industry-standard security measures to protect your personal information
Your Rights
You have full control over your data with rights to access, modify, or delete it
Transparent Practice
We only collect what's necessary and never sell your information to third parties
1. Introduction
Welcome to Kingdom Locksmith. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our locksmith services across the United Kingdom.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information to provide and improve our locksmith services:
2.1 Personal Information
When you contact us or use our services, we may collect:
- Contact Details: Full name, phone number, email address
- Service Address: Property address where locksmith services are required
- Billing Information: Payment details, billing address
- Identification: Photo ID or proof of address (for security verification)
- Communication Records: Call recordings, email correspondence, text messages
2.2 Technical Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Time zone settings and location data
- Operating system and platform
- Website usage data and page interaction information
2.3 Marketing and Communications
We collect information about your preferences in receiving marketing communications and your communication preferences.
3. How We Use Your Information
We use the collected information for various purposes:
Service Delivery
To provide emergency and scheduled locksmith services, dispatch technicians, and complete service requests
Communication
To contact you about your service request, confirm appointments, and provide service updates
Payment Processing
To process transactions, send invoices, and maintain billing records
Marketing
To send promotional materials, special offers, and service updates (with your consent)
Service Improvement
To analyze usage patterns, improve our services, and enhance customer experience
Legal Compliance
To comply with legal obligations, enforce our terms, and protect our rights
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on the following legal grounds:
| Processing Activity | Legal Basis |
|---|---|
| Providing locksmith services | Contract Performance |
| Processing payments | Contract Performance |
| Sending service updates | Contract Performance / Legitimate Interest |
| Marketing communications | Consent |
| Improving our services | Legitimate Interest |
| Complying with legal obligations | Legal Obligation |
| Preventing fraud | Legitimate Interest |
5. How We Share Your Information
We do not sell your personal information. We may share your data with the following parties:
5.1 Service Providers
- Payment Processors: To handle secure payment transactions
- Communication Services: For call routing, SMS notifications, and email services
- IT Services: Cloud hosting, data storage, and technical support providers
- Marketing Platforms: For email marketing and customer relationship management
5.2 Legal Requirements
We may disclose your information when required by law, to:
- Comply with legal processes or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Investigate potential fraud or security issues
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Service records and job details | 6 years (for warranty and legal purposes) |
| Financial and billing information | 7 years (for tax and accounting requirements) |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Communication records | 2 years (for quality and training purposes) |
| Website analytics data | 26 months |
| CCTV footage (if applicable) | 30 days |
After the retention period expires, we securely delete or anonymize your personal information.
7. Your Privacy Rights
Under UK GDPR, you have the following rights regarding your personal data:
🔍 Right to Access
Request copies of your personal information
✏️ Right to Rectification
Request correction of inaccurate or incomplete data
🗑️ Right to Erasure
Request deletion of your personal data (right to be forgotten)
⏸️ Right to Restrict Processing
Request limitation on how we use your data
📤 Right to Data Portability
Receive your data in a structured, machine-readable format
🚫 Right to Object
Object to processing based on legitimate interests or direct marketing
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data transmitted over the internet is encrypted using SSL/TLS technology
- Access Controls: Strict access controls limit who can view your personal information
- Secure Servers: Data is stored on secure servers located in the UK with regular backups
- Staff Training: All employees receive regular data protection and security training
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Incident Response: We have procedures in place to respond to data breaches promptly
9. Marketing Communications
We may use your contact information to send you marketing communications about our services, special offers, and promotions.
Your Marketing Preferences
- We will only send marketing emails if you have consented to receive them
- You can opt out of marketing communications at any time
- Every marketing email includes an unsubscribe link
- Opting out of marketing does not affect service-related communications
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. International Data Transfers
Your personal information is primarily processed and stored within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after such changes constitutes acceptance of the updated policy.
15. Complaints and Concerns
If you have any concerns about how we handle your personal information, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the supervisory authority:
Website: www.ico.org.uk
Helpline: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Contact Us About Privacy
If you have any questions about this Privacy Policy or our data practices, please contact us:
Company Registration: 11009355
VAT Registration: GB 473 7417 69